Lifecare Connect is the digital service space associated with Terma Lifecare
Lifecare Connect is the digital service space associated with Terma Lifecare which facilitates fast and easy maintenance support of SCANTER radar systems through secure communication channels.
Lifecare Connect comprises two digital services: Connect Monitoring and Connect Remote Support.
Lifecare Connect Monitoring
Imagine always being up-to-date with the current operational state of a radar system, even without necessarily having to be on-site. Through the Lifecare Connect iOS and Android app, authenticated users can monitor real-time system health data, live from one or more connected SCANTER radar systems.
Through the intuitive user interface, high and detailed level data is readily available and easy to interpret, thanks to the organized drill-down structure of the user interface.
Lifecare Connect Remote Support
Even though many issues can be resolved by telephone support, complex issues may require direct access to the operational radar system.
With Lifecare Connect Remote Support, remote access to operational radar sites is obtained through an internationally certified remote connectivity framework (NIST SP 800-115 and IEC 62443 certified).
The solution establishes a secure tunnel between the remote client and the radar site through which it allows only authorized and authenticated applications and users to connect to the radar. Two-factor authentication, embedded certificates and time stamped activity logging are some of the controls implemented to make the solution cyber-resilient.
Executive Vice President Steen M. Lynenskjold, Terma A/S, states: “With the launch of Terma Lifecare Connect, we are taking an important and powerful step into the digital future. Lifecare Connect will digitally enhance and enable Terma’s radar products, which is a vital milestone in the digital transformation and the service business strategy”.
By establishing a connection through the remote connectivity framework, Terma Operations Center can supply most support services without being on-site.
For customers with service agreement
Lifecare Connect will be offered to all customers who have signed up for a Terma Lifecare service agreement.
“Lifecare Connect should be seen as an important building block in our strategic transformation to a bigger recurring revenue stream in the service business. We anticipate a range of new digital service products to be developed from this new platform, as well as new revenue streams, and new business to be created going forward,” says Thorbjørn Machholm, Senior Vice President, Terma Support & Services.
Lifecare Connect is available for most products in the SCANTER radar product portfolio. The Lifecare Connect Monitoring and Lifecare Connect Remote Support services are available for inclusion in all Terma Lifecare Service Level Agreements.
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The Denmark based high-tech Terma Group develops products and systems for defense and non-defense security applications; including command and control systems, radar systems, self-protection systems for aircraft, space technology, and aerostructures for the aircraft industry.
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