Digital Radar Services - Lifecare Connect

Lifecare Connect is the digital service space associated with Terma Lifecare. The software suite facilitates fast and easy maintenance support of SCANTER radar systems through secure communication channels.

Lifecare Connect comprises our new digital services: Connect Monitoring, Connect Remote Support and Magneton Replacement Predictor and online ordering.

Lifecare Connect Monitoring makes this possible. Through the Lifecare Connect iOS and Android app, authenticated users can monitor real-time system health data, live from one or more connected SCANTER radar systems. Through the app’s intuitive user interface, high and detailed level data is readily available and easy to interpret, thanks to the organized drill-down structure of the user interface. Features include:

• Realtime graphs
• Error tracking with logs and notifications
• Instant support for our Terma Operation Center

Magnetron Replacement Predictor and Online Ordering for SCANTER 2001

Supported by the features of Terma Lifecare Connect Magnetron replacement predictor magnetron performance prediction becomes a breeze. With the Magnetron Replacement Predicator in Terma Lifecare Connect, you can monitor and predict the performance curve of installed magnetrons and ensure optimal resource utilization and replacement planning.

The build-in monitoring and prediction feature monitors all Magnetrons of connected radars and supports hybrid connect systems. This enables the Lifecare Connect Monitoring App to display:

• Real-time Magnetron performance status (output power measurement)
• The results of the performance prediction algorithm are based on live and historical data for each Magnetron.

In addition, online ordering of Magnetrons is made easy through the associated app. 

Lifecare Connect Remote Service

Even though many issues can be resolved through e-mail or telephone support, the most complex issues may require direct access to the operational radar system. Historically, this entailed field service call-out, but not anymore.

With Lifecare Connect Remote Support, remote access to operational radar sites is obtained through an internationally certified remote connectivity framework (NIST SP 800-115 and IEC 62443 certified).

The solution establishes a secure tunnel between the remote client and the radar site through which it allows only authorized and authenticated applications and users to connect to the radar. Two-factor authentication, embedded certificates and time stamped activity logging are some of the controls implemented to make the solution cyber-resilient.

By establishing a connection through the remote connectivity framework, Terma Operations Center can supply most support services without being on-site. Services include:

• Diagnostics
• Troubleshooting
• System tuning
• System configuration
• Reporting

Availability

Lifecare Connect is available for most products in the SCANTER radar products portfolio and is offered to all customers who sign up for a Terma Lifecare Service Level Agreement