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Support and Services – as important as choosing the right solution

Terma service agreements provide proven service and support from commissioning to end of life.


Introduction

Terma Service Agreement

Terma service agreements provide proven service and support from commissioning to end of life (decommission).

Terma has taken a modular approach to service offerings, allowing key services to scale with any operational profile and organizational setup. The scalability ensures that each service agreement matches the level of support required, no more and no less. We want transparency in our service agreements. When entering a Terma service agreement, terms and conditions are settled for the duration of the agreement. This ensures known cost for support and services as well as known response, repair and delivery times.

Terma service agreements provide proven service and support from commissioning to end of life

Keeping your Product Fully Operational


Uninterrupted protection of coastallines, harbors, airports, and critical infrastructure is crucial for national security. Terma provides the expertise and logistics support for keeping your product fully operational. We offer dedicated services such as preventive and corrective maintenance, spare part handling, repair and overhaul services, training, documentation and platform modernization; all with the purpose of obtaining the highest level of operational availability for critical solutions. Global Service Provider

 

support and service for Terma Vessel Traffic Services VTS radar

Global Service Provider


Terma has a long and proven track record as a global service provider. We are relentless in supporting our customers to maximize operational availability and enhance solution lifetime while keeping the total cost of ownership at a minimum.

 


Benefits

Global Agility


Terma has more than seven decades of industry experience servicing radar solutions. Through a strong global presence and analytical tools targeted at service optimization, our support & services organization offers a flexible service concept ranging from transactional to fully managed services.

 

Terma Service Agreement


Terma service agreements provide proven service and support from commissioning to end of life (decommission).

Terma has taken a modular approach to service offerings, allowing key services to scale with any operational profile and organizational setup. The scalability ensures that each service agreement matches the level of support required, no more and no less.
We want transparency in our service agreements. When entering a Terma service agreement, terms and conditions are settled for the duration of the agreement. This ensures known cost for support and services as well as known response, repair and delivery times.

Terma Support and Services - Keeping your Product Fully Operational


Services

 Support And Services Matrix

 

Terma Lifecare products include Terma Lifecare Standard and Terma Lifecare Custom. A specification of the service content in Terma Lifecare Standard can be seen below. Terma Lifecare Custom can be configured with the service elements illustrated above.

Services _matrix _720

(Click matrix to view larger pdf version)

Contact

Operations Center

T: +45 8743 7000
E: support@terma.com

Contact

Mark Mahoney
Director, Surveillance & Mission Systems, TSS, BD
T: +1 614 264 7438
E: mark.mahoney@termana.com

North America - Management
Contact

Harold Falkner
Director, Business Operations
T: +1 478 333 2804
E: harold.falkner@termana.com

North America - Management
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