Terma has decades of hands-on know-how in supporting and maintaining mission critical systems in some of the world’s most hostile areas. Terma offers Through Life support of all our products to maximize operational availability, enhance platform lifetime, and ensure the best possible cost of ownership.
Through a strong global presence and analytical tools targeted at service optimization, our support & services organization offers a flexible service concept ranging from transactional to fully managed services.
Maximize operational availability
With a Terma service agreement, our customers are guaranteed Through Life service and support. We know our products, and we strive to gain further insight into our customers’ use of mission critical systems to continuously improve our service offerings.
Our modular approach to service offerings allows key services to scale with any operational profile and organizational setup. The scalability ensures that each service agreement matches the level of support required, no more and no less.
When entering into a service agreement with Terma, all terms and conditions for the duration of the agreement are settled in advance to ensure transparency through known costs, known response times, and known delivery times for spare parts and services. This ensures that operational issues can be solved swiftly and in a flexible and robust manner.
Terma service agreements are available for all products in our surveillance and mission systems portfolio.
With all new land based radars, Terma provides a Service Certificate. The certificate is your guarantee for clearly defined service levels and guaranteed performance at no extra cost during warranty period.
Terma offers the following core services:
Support: Assistance from Support Specialists at the Terma Support Center
Spare Parts Supply: Supply of spare parts
Field Services: Assistance from experienced Field Engineers
Repair: Repair and exchange services
Status Reporting: Formalized support and services status feedback
Training: Standardized and tailored training courses
Most of the core services are available at a variety of service levels, providing individual options to scale service agreements to match your requirements.
In addition to the core services, Terma offers the following additional services:
User Documentation: Updated, translated or tailored user documentation
System Review: Health check and operational verification services
Modernization: Software and hardware modernization services
Management: Life Cycle Cost Analysis, Repair and Maintainability analysis, Provisioning Data and Codification services etc.