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Terma Lifecare - Predictable Total Cost of Ownership

Terma Lifecare. The right service at the right cost – PredictableTotal Cost of Ownership.


Introduction

Uninterrupted radar operation is crucial for national security and the safety of people. Therefore, we offer Terma Lifecare, an industry leading solution created to:

  • Protect Your Investment
  • Manage Risk of Downtime
  • Predictable total cost of ownership

Terma Lifecare is available for all products in our radar surveillance portfolio.

Intro _01_464Terma’s SCANTER radars are built on years of experience in protecting the maritime domain, borders, airports, harbors, and critical infrastructure. Uninterrupted radar operation is crucial for national security and the safety of people. Therefore, we offer Terma Lifecare, an industry leading solution created to: Protect Your Investment, Manage Risk of Downtime, and to provide Known Total Cost of Ownership

Reduced Total Cost of Ownership

Terma Lifecare is built on transparency and predictability. When entering a Terma Lifecare plan, terms and conditions are settled for the duration of the agreement.

  • Known cost for support and services
  • Known response, repair and delivery times
  • Descounts on spares, repair, service, and training

Subscribing to Terma Lifecare reduces your total cost of ownership and offers you predictability of future cost and running your equipment.

World Leader Within Radar Solutions

Terma has been a world leader within radar solutions for more than 70 years. Our 3,000+ Terma radar systems are protecting borders and critical infrastructure worldwide, finding people and ships in distress at sea, as well as keeping air traffic safe in airports and around wind farms.

Intro _02_464Globally, more than 2 billion airport passengers rely on Terma’s Surface Movement Radar every year

Benefits

Optimal Radar Performance

Terma Lifecare is your guarantee for optimal radar performance:

  • Minimizing down time 
  • The market’s shortest lead times
  • Upgrades to the latest hardware and software

To guarantee optimal radar performance, Terma has resources standby and ready to support our Terma Lifecare customers.

Depending on your area of use, a well-maintained radar performing at its best, will have a positive effect on wind farm profitability (OLC/ADLS), traffic safety and efficiency (VTS/SMR), and keeping your borders, coastlines and maritime domain safe (surveillance).

Benefits _01Terma’s Obstruction Light Control (OLC) vastly reduces light pollution and increases public acceptance of wind farms, thus being a true enabler for a more sustainable energy grid

 

Benefits _02Naval Air & Surface Surveillance Radar for fully automatic volume surveillance and early detection of multiple simultaneous air- and surface targets

 


Services

Terma Lifecare

Terma Lifecare is a set of services that are essential elements in obtaining operational peace of mind. Covering a broad palette of vital support and maintenance services, Terma Lifecare Service Level Agreements are relevant to all owners of mission critical equipment; agreements scale from single unit installations to countrywide solutions and are shaped to the individual customer by selecting the level of service for each service element that best matches customer demands, considering system scope, purpose and criticality, customer maintenance organization etc.

The Terma Lifecare Standard offering is designed to fit most customers needs for a standard after sales service level. Upgrade options are made available to those who require faster support and service reaction that what is available through the standard offering.

All Terma Lifecare agreements include set terms and conditions for the duration of the agreement to ensure transparency through known costs, known response times, and known delivery times for spare parts and services.

 

Terma Lifecare Service Offering, SECURITY

 

Terma Lifecare Service Offering, SECURITY Matrix imgClick matrix to download pdf version

 

 

Terma Lifecare Service Offering, NAVAL

Terma Lifecare Service Offering, NAVAL Matrix imgClick matrix to download pdf version

 

 

 

 

 

Services _01Terma Lifecare is available for all products in our radar surveillance portfolio
Contact

Operations Center

T: +45 8743 7000
E: support@terma.com

Contact

Mark Mahoney
Director, Surveillance & Mission Systems, TSS, BD
T: +1 614 264 7438
E: mark.mahoney@termana.com

North America - Management
Contact

Harold Falkner
Director, Business Operations
T: +1 478 333 2804
E: harold.falkner@termana.com

North America - Management
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