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High Predictability is Essential

Terma Lifecare gives you transparency of your naval products — through known costs, short service responses and swift delivery of spare parts.

Terma Lifecare

Our naval solutions keep navies and commercial ships safe and secure. With Terma Lifecare, you ensure solutions remain operational and that we can help you protect your investment and your personnel.

Uninterrupted operation of mission critical systems is crucial for national security and the safety of people. Therefore, we offer Terma Lifecare, an industry leading service solution ensuring reliable delivery of key service elements such as Support, Field Services, Spare Parts Supply and Repair that all help manage the risk of system downtime.

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Services

We offer a range of services for surveillance and mission systems at sea covering naval radar systems, command and control systems and self-protection systems in the maritime domain. Our services include:

Qualified Support Without Delays

In more than 80% of support cases, we can resolve your issue the first time you contact us — without even visiting your facility. This saves tremendous amounts of time; you do not have to wait a single minute for our technical staff to arrive at your facility. Problems are solved rapidly, allowing you to go on with your day.

Field Services with Minimal Waiting Time

When you are in need of a field service visit, our service agreements guarantee prompt visits to your facility. A Terma Lifecare Service Level Agreement is the guarantee for availability of field service engineers.

As part of Terma Lifecare, you get access to:

  • More than 30 Terma field technicians averaging more than 25 years of experience
  • More than 20 Terma-certified field technicians available through certified Service Partners.

We are the experts when it comes to maintaining any of our own solutions, and with Terma LifeCare your products are guaranteed full maintenance.

Short Delivery Times Guaranteed

When you decide to join Terma Lifecare, you receive guaranteed delivery times for spare parts and services. This guarantee provides our clients with peace of mind.

Most of our spare parts are commercial-off-the-shelf parts, enabling even shorter delivery times.

Lifecare Connect

Lifecare Connect is the digital service associated with Terma Lifecare. The service facilitates fast and easy maintenance support through secure communication channels.

Monitoring and Prediction

Through the Lifecare Connect iOS application, monitor real-time system health data from one or more connected SCANTER radar systems.

Remote Service

Even though many issues can be resolved with telephone support, complex issues may require direct access to the operational radar system. This usually used to entail a field service call. Not anymore.

By establishing a connection through the remote connectivity framework, the Terma Operations Center can supply most support services without having to visit the site. Services include:

  • Diagnostics
  • Troubleshooting
  • System tuning
  • System configuration
  • Reporting

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Arctic, P570 Knud Rasmussen, Icebreaking Anders Fridberg, Royal Danish navy
Benefit

Protecting Your Investment

As a leading mission system supplier in the naval domain, we are aware that our solutions provide critical functions at sea, all over the world. This is one of the reasons we have developed Terma Lifecare. We want to provide you with the ease of knowing that everything is under control if an issue occurs. Furthermore, you obtain the ability to downsize your own maintenance organization.
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Benefit

Minimized and Managed Risk of Downtime

Standby service engineers with priority access to spare part facilities and repair workshops ensure that all Terma Lifecare customers are served with high priority. This means help is always there when you need it, with guaranteed response, repair and delivery times. With Terma Lifecare, ensure uninterrupted operation of mission-critical systems.
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Benefit

Transparent Maintenance Budgets

With Terma Lifecare, obtain reduced and transparent system maintenance budgets. You have fixed terms and conditions for the duration of the agreement, and services are delivered at fixed prices. When operational availability is imperative, peace of mind is as well — this is accommodated through reduced downtime and foreseeable costs.

Need more details?

Then download our materials

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Technical Support

Submit a request

Visit our service desk to submit a request regarding your radar products.
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Want to learn more?

If you have any questions about services, please get in touch with our expert.

JSBO

Vice President, Applications, Support & Services

Jesper Bak Olesen

+45 8743 6000

jsbo@terma.com