High Predictability is Essential
Terma Lifecare gives you transparency of your naval products — through known costs, short service responses and swift delivery of spare parts.
Our naval solutions keep navies and commercial ships safe and secure. With Terma Lifecare, you ensure solutions remain operational and that we can help you protect your investment and your personnel.
Uninterrupted operation of mission critical systems is crucial for national security and the safety of people. Therefore, we offer Terma Lifecare, an industry leading service solution ensuring reliable delivery of key service elements such as Support, Field Services, Spare Parts Supply and Repair that all help manage the risk of system downtime.
Qualified Support Without Delays
In more than 80% of support cases, we can resolve your issue the first time you contact us — without even visiting your facility. This saves tremendous amounts of time; you do not have to wait a single minute for our technical staff to arrive at your facility. Problems are solved rapidly, allowing you to go on with your day.
Field Services with Minimal Waiting Time
When you are in need of a field service visit, our service agreements guarantee prompt visits to your facility. A Terma Lifecare Service Level Agreement is the guarantee for availability of field service engineers.
As part of Terma Lifecare, you get access to:
- More than 30 Terma field technicians averaging more than 25 years of experience
- More than 20 Terma-certified field technicians available through certified Service Partners.
We are the experts when it comes to maintaining any of our own solutions, and with Terma LifeCare your products are guaranteed full maintenance.
Short Delivery Times Guaranteed
When you decide to join Terma Lifecare, you receive guaranteed delivery times for spare parts and services. This guarantee provides our clients with peace of mind.
Most of our spare parts are commercial-off-the-shelf parts, enabling even shorter delivery times.
Monitoring and Prediction
Through the Lifecare Connect iOS application, monitor real-time system health data from one or more connected SCANTER radar systems.
Even though many issues can be resolved with telephone support, complex issues may require direct access to the operational radar system. This usually used to entail a field service call. Not anymore.
By establishing a connection through the remote connectivity framework, the Terma Operations Center can supply most support services without having to visit the site. Services include:
- System tuning
- System configuration
Protecting Your Investment
Minimized and Managed Risk of Downtime
Transparent Maintenance Budgets
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Want to learn more?
If you have any questions about services, please get in touch with our expert.
Vice President, Applications, Support & Services
Jesper Bak Olesen
+45 8743 email@example.com