Seamless delivery of reliable services
With a Terma Lifecare service agreement, you will obtain predictable maintenance budgets and cost-effective protection of your investment.
Our radar solutions help airports, wind farms, coast guards, seaports and owners of critical infrastructure. With Terma Lifecare, you ensure solutions are fully operational and that we can help you protect your investment.
Uninterrupted operation of mission critical systems is crucial for national security and the safety of people. Therefore, we offer Terma Lifecare, an industry leading service solution ensuring reliable delivery of key service elements such as Support, Field Services, Spare Parts Supply and Repair that all help manage the risk of system downtime.
Support from Experienced Professionals
Our Operations Center will save you significant amounts of time when you are experiencing technical difficulties. In 80% of cases, we will be able to resolve your issue the first time you contact us, and often without visiting your facility. This means you don’t waste time waiting for us to arrive.
Field Services Without Worry
In cases where field service is necessary, we will not hesitate to visit your location with top-quality technical staff. A Terma Lifecare Service Level Agreement is the guarantee for availability of field service engineers.
Terma Lifecare gives you access to:
- More than 30 Terma field technicians averaging more than 25 years of experience
- More than 20 Terma-certified field technicians available through certified Service Partners.
And since we are the absolute experts when it comes to maintenance of our own systems, your guarantee is maintained after our visit.
Short Delivery Times, Guaranteed
Delivery time for spare parts and service has significant effects on downtime. The ability to get spare parts at short delivery times without administrative hazzle allows for a minimum loss of runtime. We ensure this ability with our many COTS (commercial-off-the-shelf) products — only one phone call away from your facility.
Monitoring and Prediction
You can monitor real-time system health data from one or more connected SCANTER radar systems through the Lifecare Connect iOS and Android apps.
While a vast majority of issues are resolved through e-mail or telephone support, the most complex issues may require direct access to the operational radar system. Historically, this entailed a field service call. Not anymore.
Now, the Terma Operations Center can take care of most issues without having to visit the site. Services include:
- System tuning
- System configuration
Protection of Your Investment
Minimize Risk of Downtime
Obtain Reliable Budgeting
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Want to learn more?
If you have any questions about services, please get in touch with our expert.
Vice President, Applications, Support & Services
Jesper Bak Olesen
+45 8743 email@example.com