Seamless delivery of reliable services

Support from Experienced Professionals

Our Operations Center will save you significant amounts of time when you are experiencing technical difficulties. In 80% of cases, we will be able to resolve your issue the first time you contact us, and often without visiting your facility. This means you don’t waste time waiting for us to arrive.

Field Services Without Worry

In cases where field service is necessary, we will not hesitate to visit your location with top-quality technical staff. A Terma Lifecare Service Level Agreement is the guarantee for availability of field service engineers.

Terma Lifecare gives you access to:

• More than 30 Terma service engineers averaging more than 25 years of experience
• More than 20 Terma-certified service engineers available through certified Service Partners.

And since we are the absolute experts when it comes to maintenance of our own systems, your guarantee is maintained after our visit.

Short Delivery Times, Guaranteed

Delivery time for spare parts and service has significant effects on downtime. The ability to get spare parts at short delivery times without administrative hazzle allows for a minimum loss of runtime. We ensure this ability with our many COTS (commercial-off-the-shelf) products — only one phone call away from your facility.

Lifecare Connect is the digital service space associated with Terma Lifecare, which facilitates fast and easy maintenance support of SCANTER radar systems through secure communication channels.
Lifecare Connect comprises our new digital services: Connect Monitoring, Connect Remote Support and Magneton Replacement Predictor and online ordering.

Lifecare Connect Monitoring

Imagine always being up to date with the current operational state of a radar system, even without necessarily having to be on-site. Lifecare Connect Monitoring makes this possible. Through the Lifecare Connect iOS and Android app, authenticated users can monitor real-time system health data, live from one or more connected SCANTER radar systems.

Through the app’s intuitive user interface, high and detailed level data is readily available and easy to interpret, thanks to the organized drill-down structure of the user interface. Features include:

• Realtime graphs
• Error tracking with logs and notifications
• Instant support for our Terma Operation Center

Magnetron Replacement Predictor and Online Ordering for SCANTER 2001

Imagine an app assisting you in monitoring and predicting the performance curve of your installed Magnetrons. Terma Lifecare Connect Magnetron replacement predictor makes this possible. With the new Magnetron Replacement Predicator in Terma Lifecare Connect, you can monitor and predict the performance curve of installed magnetrons and ensure optimal resource utilization and replacement planning.

The build-in monitoring and prediction feature monitors all Magnetrons of connected radars and supports hybrid connect systems. This enables the Lifecare Connect Monitoring App to display:

• Real-time Magnetron performance status (output power measurement)
• The results of the performance prediction algorithm are based on live and historical data for each Magnetron.

In addition, online ordering of Magnetrons is made easy through the associated app.

Lifecare Connect Remote Service

Even though many issues can be resolved through e-mail or telephone support, the most complex issues may require direct access to the operational radar system. Historically, this entailed a field service call, but not anymore.

With Lifecare Connect Remote Support, remote access to operational radar sites is obtained through an internationally certified remote connectivity framework (NIST SP 800-115 and IEC 62443 certified).

The solution establishes a secure tunnel between the remote client and the radar site through which it allows only authorized and authenticated applications and users to connect to the radar. Two-factor authentication, embedded certificates and time stamped activity logging are some of the controls implemented to make the solution cyber-resilient.

By establishing a connection through the remote connectivity framework, Terma Operations Center can supply most support services without being on-site. Services include:

• Diagnostics
• Troubleshooting
• System tuning
• System configuration
• Reporting

For Customers With Service Agreement

Lifecare Connect will be offered to all customers who have signed up for a Terma Lifecare service agreement. Lifecare Connect is available for most products in the SCANTER radar product portfolio. The Lifecare Connect Monitoring and Lifecare Connect Remote Support services are available for inclusion in all Terma Lifecare Service Level Agreements.